Shipping policy
At Maanys, we want your shopping experience to be simple, reliable, and transparent. This Shipping Policy explains everything you need to know about how we deliver your orders across the United Arab Emirates (UAE). Whether you are in Dubai, Sharjah, Abu Dhabi, or any other emirate, we are committed to getting your products to you safely, on time, and at a fair price.
Where We Deliver
We are proud to offer UAE-wide delivery to all seven emirates:
Abu Dhabi
Dubai
Sharjah
Ajman
Ras Al Khaimah
Umm Al Quwain
Fujairah
Currently, we operate exclusively within the UAE and do not offer international shipping. Our focus is on serving the local market with efficiency, speed, and reliability.
Shipping Charges Overview
Delivery Timeframes & Business Days
When we talk about delivery times, we refer to business days Monday to Friday, excluding UAE public holidays.
Order Processing Time:
All orders require 24–48 hours to process before shipment.
This processing period allows us to confirm payment, prepare your items, and package them securely.
Delivery Timeframes (After Processing):
Standard Shipping – 4–5 business days after processing
Fast Shipping – 2–3 business days after processing
Expedited Shipping (Dubai & Sharjah) – 1 business day after processing
Order Tracking
Once your order has been shipped, you will receive:
A shipping confirmation email with your tracking number.
Instructions on how to track your order online.
This allows you to follow your package’s journey from our store to your doorstep.
Delivery Attempts
Our courier partners will attempt delivery to your provided address:
If you are unavailable at the first attempt, they will contact you to arrange a new delivery time.
If repeated delivery attempts fail due to incorrect address details or unavailability, your order may be returned to us, and additional shipping fees may apply for re-delivery.
To avoid delays, please ensure your delivery address, contact number, and email are correct when placing your order.
Restrictions & Special Notes
No International Shipping – At present, we ship only within the UAE.
P.O. Boxes – We do not deliver to P.O. Box addresses; please provide a physical street address.
Public Holidays – Deliveries are not made on UAE public holidays, and such days are not counted as business days in delivery estimates.
Weather & Unforeseen Delays – While we aim to deliver within the stated timeframes, factors such as extreme weather or unexpected road closures may cause delays
Packaging & Handling
We take care in packing your products securely to ensure they arrive in excellent condition. Fragile items are wrapped with extra protective material, and bulky items are handled with appropriate equipment to avoid damage during transit.
Changing Your Shipping Option After Purchase
If you have placed an order and wish to upgrade your shipping method (e.g., from Standard to Fast Shipping), please contact us within 2 hours of placing your order. We will adjust the delivery option if possible and provide updated payment details for any difference in charges.
Failed Deliveries & Re-Shipments
If your package cannot be delivered after multiple attempts, it will be returned to our warehouse. In such cases:
We will contact you to arrange re-delivery.
Additional shipping charges may apply depending on your chosen delivery method.
Customer Responsibilities
To ensure a smooth delivery process, customers are responsible for:
Providing accurate delivery details.
Being available to receive the package or authorizing someone to collect it.
Checking the order upon arrival and reporting any issues within 24 hours.
Contact Us for Shipping Queries
If you have any questions or concerns regarding your delivery, please contact our Customer Support Team:
Email: hello@maanys.com
Final Note
At Maanys, we’re committed to making online shopping in the UAE as convenient as possible. By offering clear delivery options, competitive rates, and transparent policies, we aim to give you peace of mind from the moment you click “order” to the moment your package arrives at your door.
Thank you for choosing Maanys we look forward to delivering to you soon.